Customer service / Cancellation & returns

Cancel /
Return.

Use the route below to submit a cancellation, statutory withdrawal, return, or damaged/incorrect-product request. Your submission is stored with the order and we send a receipt confirmation by email.

Cancel / withdraw an order Refund policy

Submit request

Order service request

Order reference

Email used for the order

What do you need?

What does the request cover?

Items, if only part of the order

Optional note

Submitting this form records your notice and creates a reference in our order system. It does not automatically decide legal eligibility or move money. Refunds are issued separately through Mollie after review where appropriate.

Cancel /Return.

Order service request

Cancel /
Return.